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From Supervisor Desktop, user unable to Filter the recordings on a per user basis. When entering an agents name, nothing comes up.Please help on this?The supervisor can listen to recordings using the following path:Sign in to Supervisor Desktop.Sele...
After the Webex Contact Center Management Portal was fully decommissioned on July 30, 2026, at 9:00 AM UTC. Therefore, the previous portal URL is no longer available. Recording Management has moved to Control Hub and Supervisor Desktop