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Hello All,We just signed off on a new ISP [Comcast Fiber/Business]. We have 2 firewalls for redundancy, and need to put a router in. They've given us a block of IP's, but only one [different subnet] for our Gateway/Device. Example: 50.204.138.x./30 f...
What is the equivilance [if there is one] to Avaya Vectors in the Cisco VoIP system? We have an Avaya system we're looking to replace, and Cisco is on the short list of replacements. We're also looking at Mitel. We currently use vecrtoring for call r...
Hello,I have the following situation, and not sure if the ASA can do this or not?We have just ordered Comcast Ethernet [Fiber] service. They'll be installing a managed switch [Layer 2]. They'll be handing off an IP of x.x.138.114/30 to one of our dev...
Thanks again Erik...So the recording piece is a UCCX function/feature? Or is that a UCM feature? And is the QM portion part UCCX, or is that too another add-on.Sorry for all the questions, but this will greatly help our decision.Many thanks again, yo...
Erik,Thanks, that's extremely helpful! What we have is a Call Center for Owners and Staff on the road to call into and get updates on various pieces of informaton. We do have our agents "logged in". Managers of that area would like to eventually reco...
Thanks for the info on the UCCX. I've never had to deal with a Call Center enviornment, so the whole part about queues, etc. is fairly new to me.On the other items I can't say that's been my experience. I've maintained a few phone systems over the ye...
Thanks for the quick reply! That's unfortunate. I was hoping it would have something like that in it's base platform. I hate the idea of having to go ICM and an expensive add-on for that...
