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50 agents with SLAs means you can't afford a big-bang cutover. Your SIP trunk between old and new is the right start. Stage the migration by queue or skill group rather than all at once: move your lowest-risk queue first, validate reporting and recor...
We see this same delay issue with facilities switching to cloud calling - that 2-3 second silence after answering is frustrating for staff and families trying to reach residents.The ICE setting can help, but it's also worth checking whether your phon...
Webex Calling does generate CDRs that you can export to CSV from Control Hub, but you'll lose the on-premise call accounting tools you may have used with CUCM. For facilities that need detailed call tracking (nursing homes, senior living, multi-tenan...
Porting numbers to Webex Calling can be confusing because the option isn't in the main Control Hub - you need to access it through Account Management before the Control Hub during initial setup. I'm Valarie from Empire Telecom, and we work with Webex...
