Here in the company we use the 10.5.0 version of Cisco Jabber and it is working well.But now, we want upgrade to version 11.5.2 and we found some problems.In version 11.5.2 does not appear the field "Advanced Settings" to enter the IM & Presence...
Hello my friends, I have a big problem in my hands and I hope you can help me with that.Well, we have a CUCM v10.5.2.10000-5 and Cisco Unified CM IM&Presence v10.5.2.20000-1.The problem is that Jabber are not registering on CUCM the softphone servic...
Hello Suresh and everybody.
Im sorry delay to reply.
We change the search to server from IP to FQDN and create the entries on DNS server and SRV records. This fix my problem.
Now is not necessary configure the server address before log in on Cisco...
With the 10.5 version we follow the steps that you can see on the attached file.
1 - Access "Advanced Settings".
2 - Select "Cisco IM & Presence"
3 - Put the Ip address from IM & Presence server.
Thank you for your answer Jaime. The settings that you said are correct.To fix the problem was necessary restart the SIP Trunk CUPS on Call Manager, this is a SIP connection between Presence IM adn Callmanager.After restart, the service works again. ...