About jlim01086

jlim01086 · 07-06-2011

Hi Experts,Current our PMS is working with a traditional PBX.I am looking for PMS products which are working with Cisco CME.I appreciate your help.

jlim01086 · 05-20-2011

I have a question about Crystal Report.Can I have the separate report of Traffic Analysis for one CSQ from several CSQs using Crystal Report?Regards,

jlim01086 · 03-24-2011

Hi,Where can I go and change the # of ringing on Agent phones?Now the call moves to next agent after 3 rings on the queue.Where can I change it?Thanks in advance,Jeff

jlim01086 · 03-21-2011

Hi ,When I tried to log in the Agent service on the IP phone, I got an error "selected service IP Phone Agent isn't active. Select another service IP Phone Agent". It had been working well untill they were restarted because of adjusting time zone.Age...

jlim01086 · 03-27-2011

Hi Anthony,I still have the same error message even though I restared two UCCXs.

jlim01086 · 03-25-2011

Everythink looks fine.I will restart the UCCXs.Thanks,Jeff

jlim01086 · 03-24-2011

Thank you very much for your help.We are using UCCX7.There is an option "DelayBeforeReturnToQueue = 14" under Application on UCCX.I also checked our script file and it set as 16.Currently the call jumps to the next agent after 3 rings.Do I need to w...

jlim01086 · 03-24-2011

Thank you for your help.This is for UCCX.Jeff

jlim01086 · 03-24-2011

Hi Anthony,I tested it by changing IP address of UCCX in CM last night but it did not work.It has still the same error message.Thanks,

Member Since	‎03-21-2011 01:04 PM
Date Last Visited	‎08-18-2017 03:56 AM
Posts	13
Total Helpful Votes Received	10

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CME and PMS

UCCX7 Crystal Report - Traffic Analysis

Changing the # of rining on Agent Phones

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Re: Changing the # of rining on Agent Phones

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