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Hi
I am trying to fix a script that has got Get Digit node.
The issue is if 5 digit wrong pin is entered ( CED) then it should get followed to default path case 4 after playing 3 attempts INvalid Pin.wav (PM), which is not happening, even though con...
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Hello, We are using Cisco IPCC express 4.0.4 And we are creating one script where we have to put the call in the Queue when agent is not available(Busy) and calculate the Longest wait time for the next call. Example follows 1) IF all agents are busy...
Hi Chintan,
Apologizes for the delay. I used your method and it worked and got fixed.
I figured out what was happening.
In Customer Voice Portal, the Collected digits will only be cached for a CAPTURE microapp following
the digit collection node. If...
Hi Chintan,
Yes it does come out of the failure node of Run External script of Get Digit and is been routed to case 4. It is the case when you have entered 1234 ( not 5 digits ) default retry limit is passed.
If you enter 12345 then it come out of ...
