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sandeepkaran · 06-03-2016

Hi I am trying to fix a script that has got Get Digit node. The issue is if 5 digit wrong pin is entered ( CED) then it should get followed to default path case 4 after playing 3 attempts INvalid Pin.wav (PM), which is not happening, even though con...

sandeepkaran · 08-09-2007

Hi,I want do an integration of Cisco ICM 7.0, sr4 with Nortel contact center (sysmposium CC6.0 SUITE).i have the supplement doc ( Cisco ICM Software ACD Supplement for Nortel Symposium )with me, If some body can give me the steps as well as the scree...

sandeepkaran · 04-17-2007

Hi All,We have installed ipccexpress 4.0.4Can some one help me out how to call Multiple CSQ's in the Main or Single script.For egwe have defined two csq on ipcc express server one for lotus notes and the second for password. We are defining CSQ bas...

sandeepkaran · 04-17-2007

Hi all,We have installed ipcc express 4.0.4Can Some one help me out how to get enterprise data on the agent desktop ( CAD). For eg from which skill group caller has selected,what is the wait time the caller has spend in the queue,and so on .Please r...

sandeepkaran · 04-10-2007

Hello, We are using Cisco IPCC express 4.0.4 And we are creating one script where we have to put the call in the Queue when agent is not available(Busy) and calculate the Longest wait time for the next call. Example follows 1) IF all agents are busy...

sandeepkaran · 06-09-2016

Hi Chintan, Apologizes for the delay. I used your method and it worked and got fixed. I figured out what was happening. In Customer Voice Portal, the Collected digits will only be cached for a CAPTURE microapp following the digit collection node. If...

sandeepkaran · 06-03-2016

If the entered digit does match in CED then it should allow 3 times and then route it case 4 which is not happening.

sandeepkaran · 06-03-2016

Hi Chintan, Yes it does come out of the failure node of Run External script of Get Digit and is been routed to case 4. It is the case when you have entered 1234 ( not 5 digits ) default retry limit is passed. If you enter 12345 then it come out of ...

sandeepkaran · 06-03-2016

Hi Chintan, Then it takes default path case 4 ( the reason is interdigit timeout - 3 secs gets over and goes thru fail node).

sandeepkaran · 06-03-2016

Attached is the config param....

Member Since	‎04-10-2007 10:37 PM
Date Last Visited	‎09-07-2018 12:03 AM
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Get Digit Scripting

ICM 7.0 Integration with Nortel Sysmposium (Contact Center)suite CC6.0

How to Call Mutiple CSQ's in Single script

CTI Popup On Agent Desktop

CSQ wait time

Hi Chintan,

If the entered digit does

Hi Chintan,

Hi Chintan,

Attached is the config param.