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Had anyone setup a SIP trunk with Cisco Call Manager and broadvoice?Is there a voip provider that you would recommend that allows SIP trunks to our version of call manager?
I just completed a major upgrade from CCM 4.x to 5.x and IPCC 4.x to 5.x. This was one heck of an upgrade process! There were a few issues with IPCC, specifically enterprise data pop for the agents didn't work, recorded calls were not purged after ...
Are there any resources online that you can provide or purchase IPCC scripting services? I am not looking for offers, from specific companies. I am looking for newsgroups or job sites, community spaces etc...
We want to be able to take emails to our helpdesk inbox and somehow have them initiate a call or trigger a specific phone script.Has anyone done this before or know how that could shed some insite?
After performing a long tedious upgrade from 4.x (not 4.5) to 5.0(1), I have found that there is a major issue with workflow and enterprise data performing a screen pop on agent desktops. They advised that it should be resolved in 5.0(2) SP1.I went ...
Absolutely, you CAN use Exchange 2007 Unified Messaging with CallManager version 5.x. HOWEVER, it does not natively support message waiting indicators, MWI. You will have to go through a third party company. As far as calling, you can send calls b...
Thank you both for the information provided. According to Cisco, 6.1(1) is now supported as un upgrade path from 5.1(3). I will wait a few months before doing this upgrade to allow others to work the bugs out...** Possible Resolution **As per Cisco...
I did this in my environment. I am now on 5.x and trying to remember exactly how it was configured... I think when assigning the phone device to your user, DO NOT configure it as your default extension. I had to add both the extension mobility dev...
