exactlyplease, see an attachment. in the sample i have local email skill groups named "email.noagents" and "email.sg1".I found no docs about it.

HelloThe label string should be exact as the name of skill group on CEM.

Hello guysDuring precice examination of the screenshots of sample email scripts i found the correct label format.So the routing script is simple: try queue for an agents for three minutes then execute Lable step. which in turn returns message into CE...

Hello, GeoffMy question is not about how to setup email routing. I've already done it and it works fine.According to you comments the question can be modified: what will happen when "End" node of the script executes?I want to put all messages into sp...

Hello, GeoffIt is not possible to assign ICM enabled agents into CEM non-ICM skill group. Neither it's possible to associate CEM Distribution Rule with ICM-based skill group.So i have to create routing script, call type and special dialednumber on IC...