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stephane.borden
ave
Level 1
Member since
08-20-2007
08-18-2017
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21
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4
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5
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Re: IPCC and Dequeued Call Stat
09-25-2009
Hi Kelly,a contact is marked as dequeued if a redirect or a transfer step is used in your script.HTHRegards,Stephane.
Re: Issues with Scheduling IPCCX Custom Historical Reports
02-17-2009
Thanks Monica, I'm going to try this !Regards,Stephane
Re: Issues with Scheduling IPCCX Custom Historical Reports
02-17-2009
Hi Monica,we are getting similar error with same version.Did you solve your issue ?Thanks for your help !Regards,Stephane
Re: Expected Waittime Not calculated
09-11-2008
Hi,you need at least, one agent talking or in work state !And of course, one call in queue !Regards,Stephane
Re: Supervior Desktop Monitoring
04-11-2008
check your codec, only G711 and G729 are supported for desktop monitoring.Disable also any firewall and antivirus on agent pc.
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Community Statistics
Member Since
08-20-2007
02:18 AM
Date Last Visited
08-18-2017
03:56 AM
Posts
21
Total Helpful Votes Received
5
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jarmitage
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