Hi Neil,If the "low hum that eventually gets louder" you hear is in the 50-60Hz range, you may have a "ground loop" issue -- that is, your fax machine is grounded at a different point in your electrical system than your voice gateways. To isolate yo...

Salut,In our environment, if an agent makes an outbound call their status changes to "talking" instead of "ready".No calls from the queue are sent to an agent unless they are in the "ready" state, unless you have configured your queue differently. An...

Ok, let's verify a few things:Where did you get the copies of the firmware that you're working with? Hopefully they came directly from Cisco, and we also need to make sure you're using the correct type of SIP image (there are 2 different ones). The S...

Hi Timothy,Ok, I've found a step-by-step approach, and modified it for you to help you through the rough patches:•Turn off your Cisco phone.•Create a directory on your C: drive by the name of \TFTPD-Root. (You've already done this, I think).•Pu...

Hi Shane,If you're using linux, you probably have md5sum already. Go to your command line and type either "which md5sum" or "man md5sum". On windows, the popular choice is "md5sum.exe"The .exe:http://etree.org/cgi-bin/counter.cgi/software/md5sum.exe...