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- About pawlakcdw
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Member since
08-24-2012
23
Posts
0
Helpful
1
Solution
09-13-2017
11:17 AM
Deepak, Is there a Cisco doc that officially states that this is the correct way to change OVA size? Thanks
... View more
05-22-2017
01:09 PM
once installed you need to configure the source directory. Look at page 82 in the QM 11.5 install guide.
... View more
02-21-2017
01:10 PM
Just pulled down the 11.5 version of reference doc and it still does not have the new interface describing the steps or options.
Working in it right now and seems like I can make a compound threshold (Agent State is Equal Ready AND Duration is Greater Than 20) but it just goes Red on all entries that are Ready. Is not factoring in the second part.
... View more
Created by
pawlakcdw
in Contact Center
in Contact Center
02-09-2017
12:41 PM
02-09-2017
12:41 PM
Do we know how many characters long this field can go? Can we add that to the admin guide too?
... View more
06-27-2016
08:02 AM
Arundeep,
The reason that agents need to transfer chats to other agents is the same behind why they need to do it with Voice. Due to the 25 CSQ limit of the system, we are not able to make specific CSQs for each and very skill, so sometime things get lumped together and the need exists to send a customer to a specific person.
Do get the Requeue code in to the 11.5 version, perhaps you can remove Chat from the 25 CSQ limit and then it might not be such a problem.
Also, when we Requeue does it know NOT to go back to the agent that sent it to requeue?
... View more
05-19-2016
08:59 AM
I know this is 3 years old, but for those who come along later they failed to get to this file because it is a SYSTEM Grammar and not a user grammar. You can tell by the use of SGrammars after the 9080 in the url. Since 8.0 those are all locked away from editing.
... View more
04-06-2016
08:40 AM
So there is no solution to the "Field Formatting" custom format string problem? I have the output correct from SQL but the Report Definition then adds extra values per the canned mask. This refers to CUIC 10.5. If someone from Cisco could add something to this document along the lines of format syntax that would be greatly appreciated.
... View more
01-25-2016
11:18 AM
Thanks Arundeep.
What affect will this have on a 10.61 customer that wants to upgrade to 11.0?
If they were Active we would upgrade SM to 11.0 and then CCX to 11.0.
Will it break anything if we leave SM at 10 and upgrade CCX to 11, or does the service just go partial? Assuming that SM is not configured for anything in CCX.
... View more
01-20-2016
12:39 PM
Arundeep,
Is it possible to unconfigure CCX from SocialMiner? I have tried to delete the Host, User, and Password but the system does not take it and throws an error.
I have a customer that we deployed this for and they no longer want it. I have removed all the other configurations for Web Chat and would like to turn off the server, but wanted to unconfigure it first.
Thanks
... View more
11-12-2015
08:10 AM
Deepak,
What affect does changing to permissive have on a production system?
Can i set it to permissive, make the change I want and set it back again in about 5 minutes and not affect a production system?
... View more
11-11-2015
08:39 AM
It also seems that logging into editor as Anonymous no longer lets you browse the Script Repository. Went back and confirmed this worked in at least 9.02 SU1.
Granted you were always unable to save to Script Repository when logged in as Anonymous.
Just adding this here for others that come across it.
... View more
Created by
pawlakcdw
in Collaboration Documents
in Collaboration Documents
11-10-2015
09:10 AM
11-10-2015
09:10 AM
Turns out historical reports officially refresh at 30 minutes.
... View more
Created by
pawlakcdw
in Contact Center
in Contact Center
11-10-2015
08:58 AM
11-10-2015
08:58 AM
Did you ever get this to work? I know that 11.0 has new functionality that will address this but not every customer wants to upgrade to 11.0 right when it comes out.
... View more
Created by
pawlakcdw
in Collaboration Documents
in Collaboration Documents
09-29-2015
01:48 PM
09-29-2015
01:48 PM
This works in CCX 10.61/Finesse 10.5 but the Permalink does not refresh at 15 minutes like it is suppose to. Customer is using FF 39. it only ever refreshes if the user does a browser level refresh.
... View more
09-14-2015
03:04 PM
For those that come across this, it turns out that we had a character in the datasource name that is not acceptable in a Windows file name. The datasource names are used as the beginning of file names for all of the schema docs in the "schema" folder in the wfavvid folder where the editor installs. You will also get the i/o error if there is anything wrong with the file "databaseNames.schema".
... View more
09-13-2017
Deepak, Is there a Cisco doc that officially states that this is the
correct way to change OVA size?...
05-22-2017
once installed you need to configure the source directory. Look at page
82 in the QM 11.5 install gu...
02-21-2017
Just pulled down the 11.5 version of reference doc and it still does not
have the new interface desc...
Created by
pawlakcdw
in Contact Center
02-09-2017
02-09-2017
Do we know how many characters long this field can go? Can we add that
to the admin guide too?
06-27-2016
Arundeep, The reason that agents need to transfer chats to other agents
is the same behind why they ...
05-19-2016
I know this is 3 years old, but for those who come along later they
failed to get to this file becau...
04-06-2016
So there is no solution to the "Field Formatting" custom format string
problem? I have the output co...
01-25-2016
Thanks Arundeep. What affect will this have on a 10.61 customer that
wants to upgrade to 11.0? If th...
01-20-2016
Arundeep, Is it possible to unconfigure CCX from SocialMiner? I have
tried to delete the Host, User,...
11-12-2015
Deepak, What affect does changing to permissive have on a production
system? Can i set it to permiss...
11-11-2015
It also seems that logging into editor as Anonymous no longer lets you
browse the Script Repository....
Created by
pawlakcdw
in Collaboration Documents
11-10-2015
11-10-2015
Turns out historical reports officially refresh at 30 minutes.
11-10-2015
Did you ever get this to work? I know that 11.0 has new functionality
that will address this but not...
Created by
pawlakcdw
in Collaboration Documents
09-29-2015
09-29-2015
This works in CCX 10.61/Finesse 10.5 but the Permalink does not refresh
at 15 minutes like it is sup...
Public Statistics
| Date Registered | 08-24-2012 06:11 AM |
| Date Last Visited | 07-24-2019 02:49 AM |
| Total Messages Posted | 23 |
