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Has anybody else noticed that when you upgrade to 9.02 the Collections do not show on the CUIC Filter/Run Report screen?I created one (under UCCX_CSQ Names), gave it all the right permissions (Execute) for All Users. Then when I go to run any CSQ bas...
You only got AcctNumber, Campaign, and Call Result. I believe that is due to this bug CSCus78993. I think Cisco "fixed it" to just those 3 values and the rest are not accessible via IVR and Session. That makes AcctNumber the only way to pass data fro...
Just pulled down the 11.5 version of reference doc and it still does not have the new interface describing the steps or options.
Working in it right now and seems like I can make a compound threshold (Agent State is Equal Ready AND Duration is Great...
