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About pawlakcdw
02-19-2021
pawlakcdw
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08-24-2012
24
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Re: UCCX 11.x IVR based Outbound Campaign Details not populated in IVR Script
Created by
pawlakcdw
in
Contact Center
03-24-2020
03-24-2020
You only got AcctNumber, Campaign, and Call Result. I believe that is due to this bug CSCus78993. I ...
Re: Hi Cliff, In case of standard
Created by
pawlakcdw
in
Contact Center
09-13-2017
09-13-2017
Deepak, Is there a Cisco doc that officially states that this is the correct way to change OVA size?...
once installed you need to
Created by
pawlakcdw
in
Contact Center
05-22-2017
05-22-2017
once installed you need to configure the source directory. Look at page 82 in the QM 11.5 install gu...
Just pulled down the 11.5
Created by
pawlakcdw
in
Contact Center
02-21-2017
02-21-2017
Just pulled down the 11.5 version of reference doc and it still does not have the new interface desc...
Re: Separator in "is in list" vaule in Finesse Workflow
Created by
pawlakcdw
in
Contact Center
02-09-2017
02-09-2017
Do we know how many characters long this field can go? Can we add that to the admin guide too?
Arundeep,
Created by
pawlakcdw
in
Contact Center
06-27-2016
06-27-2016
Arundeep, The reason that agents need to transfer chats to other agents is the same behind why they ...
I know this is 3 years old,
Created by
pawlakcdw
in
Contact Center
05-19-2016
05-19-2016
I know this is 3 years old, but for those who come along later they failed to get to this file becau...
Re: Custom Formatting
Created by
pawlakcdw
in
Collaboration Blogs
04-06-2016
04-06-2016
So there is no solution to the "Field Formatting" custom format string problem? I have the output co...
Thanks Arundeep.
Created by
pawlakcdw
in
Contact Center
01-25-2016
01-25-2016
Thanks Arundeep. What affect will this have on a 10.61 customer that wants to upgrade to 11.0? If th...
Arundeep,
Created by
pawlakcdw
in
Contact Center
01-20-2016
01-20-2016
Arundeep, Is it possible to unconfigure CCX from SocialMiner? I have tried to delete the Host, User,...
Deepak,
Created by
pawlakcdw
in
Contact Center
11-12-2015
11-12-2015
Deepak, What affect does changing to permissive have on a production system? Can i set it to permiss...
It also seems that logging
Created by
pawlakcdw
in
Contact Center
11-11-2015
11-11-2015
It also seems that logging into editor as Anonymous no longer lets you browse the Script Repository....
Re: Instructions for creating CUIC Gadgets
Created by
pawlakcdw
in
Collaboration Documents
11-10-2015
11-10-2015
Turns out historical reports officially refresh at 30 minutes.
Re: Finesse call control gadget customization
Created by
pawlakcdw
in
Contact Center
11-10-2015
11-10-2015
Did you ever get this to work? I know that 11.0 has new functionality that will address this but not...
Re: Instructions for creating CUIC Gadgets
Created by
pawlakcdw
in
Collaboration Documents
09-29-2015
09-29-2015
This works in CCX 10.61/Finesse 10.5 but the Permalink does not refresh at 15 minutes like it is sup...
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Public Statistics
Date Registered
08-24-2012
06:11 AM
Date Last Visited
02-19-2021
12:32 AM
Total Messages Posted
24