Alberto, thanks for the fast response, however as all of the other posts have stated, I do not have the option to use the setup button.  None of the buttons function. The phone is locked up.

I am having the exact same issue and could realy use some help with this matter. Could someone pleaseadvise on how to fix this issue?

Has there been any reply to this issue, I am having the same pronlrm with a refurbed SPA-941. I cannot connect to the phone via the IP, I have tried the recovery firmware tool and the software is unable to locate the phone via the IP or the Serial Nu...