Heads Up :
The post you are writing will appear in a public forum. Please ensure all content is appropriate for public consumption. Review the employee guidelines for the community here.
We have been using the following API to get wait time and queue depth for chat entry point and realized that the queue depth is always returning 5. Is there anything particular I need to do to make this work? Thanks and have a good day.https://chat0...
Has anybody experienced this issue where SSO enabled agent logs in with an extension, Finesse sends API request to CTI server to set agent state, CTI server chokes on the message complaining about:17:12:08:300 cg1A-ctisvr Invalid Enterprise CTI messa...
hi Mohamed, it has been a while, and I don't recall the specific entries I added. The underlying issue is the upgrade process not working as it should for generic PGs. If this is a show stopper for you, email me and I can trace back my steps.
Thanks Denise, I managed to figure out what went wrong after extensive debugging. I upgraded my UCCE lab deployment to 11.5 and enabled SSO. The lab was using Generic PG with CUCM and IVR PIMs. I believe due to this model not being supported in 11....
