erikergen
Level 4
Level 4
Member since ‎02-04-2016
‎11-17-2023

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  • 10 Posts
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We have been using the following API to get wait time and queue depth for chat entry point and realized that the queue depth is always returning 5. Is there anything particular I need to do to make this work?  Thanks and have a good day.https://chat0...
Has anybody experienced this issue where SSO enabled agent logs in with an extension, Finesse sends API request to CTI server to set agent state, CTI server chokes on the message complaining about:17:12:08:300 cg1A-ctisvr Invalid Enterprise CTI messa...
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Member Since ‎02-04-2016 10:42 AM
Date Last Visited ‎11-17-2023 06:21 AM
Posts 10