About Abhinav Nautiyal

Abhinav Nautiyal · 08-24-2015

Dear All We have our existing agents login to the Cisco 7965 IP phones using extension mobility. There device profile is mapped under RMCM user in CUCM. We also have IM & Presence server and i have configured Cisco Jabber profile for the Agents and ...

Thanks chris. I believe the · 08-24-2015

Thanks chris. I believe the best way forward will be to provision some backup users for disaster recovery and configure their CSF profile under RMCM.

Dear ChrisThanks a lot for · 08-24-2015

Dear ChrisThanks a lot for your response. We want the ACD DN to be configured on Jabber Soft Phone as we want the agents to have the ability to receive the calls in case the hard phones are not available or lets say our primary site is down and the a...

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Extension Mobility and Cisco Jabber CSF profile for UCCX Agents

Thanks chris. I believe the

Dear ChrisThanks a lot for