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We have a new install of UCCX 7.0 and Agent Desktop 6.6. There are a couple of agents that pop on & off of the supervisor desktop. Windows Firewall is off and all ports are open to the UCCX server. This also happens with the agent Chat windows. T...
Ports 59000-59030 should be open between the client and the Call Center server. We found that the Anti-Virus was causing the problem. A change in the AV to allow these ports resolved the issue.
It seems resolved on 1 of the 2 agents. We added the agent.exe and supervisor.exe to the exclusions on the Symantec Anti-Virus. We are still testing to see why 1 agent still has the problem. Does the same user consistently have problems on your sy...
The Windows Firewall is off on the agent's PC and the anti-virus was disabled briefly to test if that was the issue. I ran netstat -a and I see that listening on port 59020 but also a lot of waits for the same port. The agent log shows that the pro...
