1. You can download the tool from the IPCC section of Cisco's download page. 2. Build the first node. Run the HR restore before adding the second node. When you build the HA node it'll replicate the HR data over. 3. Take screen shots of all applications, skills (open printable report page), teams, CSQ's and their configurations and so on. This will make all the difference if you somehow lose data on both systems. 4. Yes. Also remember to save all documents that are used by scripts. This includes xml files used for time of day and holiday routing. I've seen these placed all over the system... Since you have an HA setup, yank the second node out and build it to 7 first. There is no real need to build them both at the same time. If you have the option, build the new server with a different hostname and IP. This way you can add the new 7.x server to the new CCM cluster and run both at the same time. The HR tool doesn't require you to import to a server with the same IP and Hostname. When you cut over to the new IPCC system, you can then build the other server in to the new cluster. The risk is not having a failover during the cutover, but you have a quick failback to the original server if needed.
... View more
