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Is it possible to have a screen pop based on the number of calls in queue? I'd like to have a screen pop if the number of calls in queue is above a certain number. This is for IPCC Express 4.0.4Thanks!
You can add multiple IPCC clusters to a single UCM cluster. Look under chapter 4 > Other designs.http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/design/guide/uccx70srnd.pdf
Did you refresh the script and application after uploading the new script? If you do a reactive debug do you see it hitting the prompt you are trying to play?
