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What are the steps in creating an agent on contact center, finesse. The user has an Active Directory Account with there employee ID and Telephone Number.
So I have a Cisco Ip Phone 7942 with 2 intercom buttons
intercom button 1 - Extension 4231
intercom button 2- Blank
I want to physically relocate a user to phone extension 4231 however that user extension is 2312 which is used for contact center, qu...
Other UCCX user accounts are working. All credentials are functional. What I would do is delete the extension and configurations and restart the process and see what happens.
