Heads Up :
The post you are writing will appear in a public forum. Please ensure all content is appropriate for public consumption. Review the employee guidelines for the community here.
Hi,
We are using social Miner/UCCX to route our third party chats into finesse agents.
We would also like to create a finesse gadget that monitors incoming chats for a particular agent and obtain a chat/call variable when they arrive, similar to ho...
Hi,We are using social Miner/UCCX to route our third party chats into finesse agents. We would also like to create a finesse gadget that monitors incoming chats for a particular agent and obtain a chat/call variable when they arrive similar to how th...
Hi,I have a chat hit a finesse agent which comes from UCCX/SocialMiner. I am writing a finesse gadget and I am having trouble getting access to the dialogs, using user.getDialogs. Is there another method I should be using to get the chat dialogs. The...
We would like to route our own chat into UCCX 11.5/6 so it ends up on Finesse agent desktop. Is this possible? I understand it could be possible in UCCE using task routing API, but I can not find any documentation for same in UCCX. I read that task r...
We would like to route our own chat into UCCX 11.5/6 so it ends up on Finesse agent desktop.
Is this possible? I understand it could be possible in UCCE using task routing API, but I can not find any documentation for same in UCCX. I read that task ...
ok, so if you have ECE configured correctly, the code I used went similar to the following basic version where the call variable we need to get was configured as callVariable8 on ECE.mediaList = user.getMediaList( {onLoad:handleMediaListLoad });hand...
Hi Malik,Apologies for delay in replying, I was on vacation. My initial question related to accessing a variable attached to an ECE message. Once I had the ECE configured correctly to handle the variable we were able to access it. Does your question ...
