Hi Paolo, Thanks for your reply. I was beginning to think an IOS update would be needed. I will download the latest, which is 15.1.3T1 for the 887VA, and do the upgrade. ... View more

Hi Marco, I added "pppoe enable group global" to the config and then used the following debug command, deb pppoe events. In looking at the log, it showed that PADI's were being sent out through the WAN interface but no PADO's were being received from the ISP. In essence the PADI timer kept expiring (see below). I also checked the status of the interfaces and found that ATM and Dialer interfaces were up and connected but the physical WAN interface (Ethernet 0) was neither up or connected (see below). Any other suggestions you may have would greatly be appreciated. Log: Cisco IOS Software, C880 Software (C880DATA-UNIVERSALK9-M), Version 15.1(2)T1, RELEASE SOFTWARE (fc1) Technical Support: http://www.cisco.com/techsupport Copyright (c) 1986-2010 by Cisco Systems, Inc. Compiled Wed 11-Aug-10 18:20 by prod_rel_team *Jul 18 01:28:35.367: %SNMP-5-COLDSTART: SNMP agent on host xxxx is undergoing a cold start *Jul 18 01:28:35.375: %SYS-6-BOOTTIME: Time taken to reboot after reload =   76 seconds *Jul 18 01:28:35.407: %CRYPTO-6-ISAKMP_ON_OFF: ISAKMP is OFF *Jul 18 01:28:35.407: %CRYPTO-6-GDOI_ON_OFF: GDOI is OFF *Jul 18 01:28:36.363: %LINEPROTO-5-UPDOWN: Line protocol on Interface NVI0, changed state to down *Jul 18 01:28:36.363: %LINEPROTO-5-UPDOWN: Line protocol on Interface FastEthernet0, changed state to down *Jul 18 01:28:36.363: %LINEPROTO-5-UPDOWN: Line protocol on Interface FastEthernet1, changed state to down *Jul 18 01:28:36.363: %LINEPROTO-5-UPDOWN: Line protocol on Interface FastEthernet2, changed state to down *Jul 18 01:28:36.363: %LINEPROTO-5-UPDOWN: Line protocol on Interface FastEthernet3, changed state to down *Jul 18 01:29:04.755: %CONTROLLER-5-UPDOWN: Controller VDSL 0, changed state to up *Jul 18 01:29:06.759: %LINK-3-UPDOWN: Interface Ethernet0, changed state to down *Jul 18 01:29:13.911: %LINK-3-UPDOWN: Interface ATM0, changed state to up *Jul 18 01:29:14.911: %LINEPROTO-5-UPDOWN: Line protocol on Interface ATM0, changed state to up *Jul 18 01:29:21.771: PPPoE:ATM0 0/35, Got ATM VC Event *Jul 18 01:29:21.951: PPPoE:ATM0 0/35, Got ATM VC Event *Jul 18 01:29:36.511:  padi timer expired *Jul 18 01:29:36.511:  Sending PADI: Interface = Ethernet0 *Jul 18 01:30:08.767:  padi timer expired *Jul 18 01:30:08.767:  Sending PADI: Interface = Ethernet0 *Jul 18 01:30:41.047:  padi timer expired *Jul 18 01:30:41.047:  Sending PADI: Interface = Ethernet0 Interfaces: Interface                  IP-Address      OK? Method Status                Protocol ATM0                       unassigned      YES NVRAM  up                    up Dialer1                    unassigned      YES NVRAM  up                    up Ethernet0                  unassigned      YES NVRAM  down                  down FastEthernet0              unassigned      YES unset  up                    down FastEthernet1              unassigned      YES unset  up                    down FastEthernet2              unassigned      YES unset  up                    down FastEthernet3              unassigned      YES unset  up                    down NVI0                       unassigned      YES unset  administratively down down Vlan1                      192.168.0.1     YES NVRAM  up                    down ... View more

Hi Paolo, Thanks for the suggestions you provided. I will edit the config as suggested. Hopefully it will work out. ... View more

Hi Marco, Thanks for responding. I'll check and see what the logs say after adding the "pppoe enable group global" to the config. ... View more