Heads Up :
The post you are writing will appear in a public forum. Please ensure all content is appropriate for public consumption. Review the employee guidelines for the community here.
He,we found a problem with the Bulk tool in the CUCM 9.1. We can´t insert devices with ASCII information. We delete the ASCII entries and we can import the devices.Ben
Hello,I try to set up remote monitoring on the CCX, allowing the supervisor to barge in a conversation between agent and customer. I kept on following instructions, but I have the problem that in the index Remote Monitor no supervisor listed, so I ca...
Hi, has anyone experience with the monitoring of a ccx system withX nagios and can help me, how can I set up a monitoring of the most important services. Thank you Ben
Hi,when I do a call redirect in the script on a busy line, he jumps in the menu item on the option busy and waits until the next step. A "Busy" I get so unfortunately not indicated the provider.Ben
Hi Anand,the config was not the problem. The problem is the client. We use win 7 64 bit and this system does not support monitoring an recording from CAD.Ben
Ok, I'm going to create a new supervisor, and then I hope to see the settings. Once I adjusted the settings it should be fine ? Currently, I still get the following error message, when I would monitor a call.
