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Member since
08-09-2005
6
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1
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03-25-2013
03:45 PM
Probably the best method to allow an Agent to change percentage variables is to allow them access to script editor, BUT restrict what they can edit via the Feature Control Set associated with their login. You can limit specific users to only change properties within specific script nodes. They can not make any changes to script structure. A compromise, I know to previous method but may be the easiest to allow agent to change any combination of % values. Definitely reduces amount of complexity within the routing script. Regards Brian Sent from Cisco Technical Support iPad App
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03-21-2013
04:02 PM
If the % values are "preset" consider using a menu via IVR application to allow agent to select appropriate combinations of percentage distribution. Use each different combination to set the value of a Global user variable. Use an IF node to check variable value and then pass route request on to a percentage node configured with appropriate combinations. Agent would access via a CTI route point to trigger IVR application. Sent from Cisco Technical Support iPad App
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08-21-2005
12:37 PM
XP Pro. WebView is is running on Windows 2000, part of ICM Hosted solution.
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08-09-2005
11:26 PM
Unable to display graphical reports. All activex security setting set as per previous issues posted with IE6 SP1. Any ideas?
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Labels:
03-25-2013
Probably the best method to allow an Agent to change percentage
variables is to allow them access to...
03-21-2013
If the % values are "preset" consider using a menu via IVR application
to allow agent to select appr...
Public Statistics
| Date Registered | 08-09-2005 11:24 PM |
| Date Last Visited | 08-18-2017 03:56 AM |
| Total Messages Posted | 6 |
