Chris are the phone's getting the correct information from the DHCP server that they are getting IP from? you need to make sure you set the option 150 to 10.1.1.1 as long as that is the address the UC that the phones on the main loctions register to. also as stated before you need to make sure all routing is posible both to the main location and from the main location to the remote site espically of the VLan of the phone network.  one last thing is if you a firwaling the tunnel you will need to excempt the phone traffic. if you have a firewall issue you could disable it in the tunnel to see if that is the issue and if so then excempt the phone traffic from being blocked. ... View more

I beleave SIP providers will not mannage the Caller ID info, If you have not told the SIP provider what you want the ID to be then they would probably leave it blank, if that is the case then the ID info will be what ever the UC has provided.  This at least was the case for our System. You can modify the caller ID on the UC via CCA  under call handling ... View more

Does anyone know if this issue will be resolved in the next version of the cue software that is coming out? ... View more

"OK, so we confirmed we have not seen this issue before" I don't want to call you on this but... ... View more

I posted that video and we are still experinecing the issue. One thing that has changed is the computer that is in the video was replaced about a month ago and when it was upgraded we upgraded his microsoft office to 2010. since that time he as not had the problem,  however we still have other people with the problem.  we are in the process of collecting trace logs on the CUE,  we will be moving to office 2010 starting next week so we will see what happens then. ... View more

IMAP is a better solution than POP for us that user can get voicemail seamlessly on there phone and email client and when they listen to it either on there phone or email client then they have dealt with the message and it is updated on both phone and mailbox. The solution you suggest while it has it merits fails as a good solution for us. The problem is that if you are a user who gets lots of voice mail then you have to listen to the messages on your phone then deal with those same message on your pc’s and that creates confusion. ... View more

I have had a case opened with Cisco Tach support since September of 2010, I had to ask them to escalate the case up the tech chain last week because I was not getting anywhere with the current support. Once they moved me up the chain I had to spend several hours on the phone with them just trying to get them to understand. I ended up making that a video with my phone in the post above to get them to understand the issue. Prior to the video the tech person insisted the way it was working was by design and that I had no problem. The work around we have in place is this don't use IMAP. ... View more

This is strictly an imap issue on the uc500, first the issue did not occure until we updated to software pack 8.01 , also yes we have been able to reproduce the issue with office 2003, office 2007, office 2010 32/64 bit as well as office 2011 on a Mac and Mail on a Mac. The size of the vice mail box does not matter and if the mailbox is deleted and recreated it does not occur. ... View more

has anybody else had this issue, I spent several hours with support and they did not understand the issue, I ended up making a video to demonstrate what the error is but still no solution.  video of the error. http://www.youtube.com/user/clbradshaw ... View more

So here is what we see and have reproduced the issue we both have. if I have an email client (outlook) setup to check voicemail then when the voicemail is synced to outlook and you listen to it or delete it is marked for deletion or shows it has been deleted but the UC 520 CUE does not show the message as being deleted or listened to. but now when you listen to your voice mow your phone you get into the new voice mail loop because the voice mail has been deleted or listened already to the UC520 has deleted the message or marked it as listened to but its not updated via the CUE so the voice is shown as there when presented to the phone but when the message it played it is not there i.e you are now in the new message voice loop.  the work around I suspect would work is to not listen to you messages via outlook and just use you phone. ... View more

here is the way SNR works on our system. outside call call's my DID or the caller call's main number and our operator transfers the call to my ext and SNR kicks in and send the call to my cell, the call id I see is the original caller ID not my ext, did or main number. now if a call is made from inside the building i.e. extension to extension then when SNR send that call to my cell then I see the caller id of my company's main number. If I call outside of my company the the caller id is the main number of the company.  to make this work what we did was in CCA we do not have caller ID listed as the default caller ID but instead we have created 2 rules that have a range of extension that will present the caller id of our main number . this is what it looks like from the command line. voice translation-rule 4   rule 14 /^2\(..\)$/ /******3403/ The rule above means anything that starts with 2 and is 3 digits will get translated to "******3403". I was told that I would need  to remove this if I wanted the extension to show as caller ID. I could also leave this in place and explicitly configure each phone that needs to send out their DID. ... View more

We use IMAP to deliver voicemail to our Outlook clients. but we are a single sight using a 520. The "phone network UC520/CUE and phones are on a 10.1.10.x (VLAN 1 voice)network. Our computers are on a 192.168.2.x (VLAN 100 Data) network. The IMAP server is the UC520 and outlook points to the 10.1.10.1 which is the CUE address. The UC520 connects the VLANs and routes the traffic between the two IP ranges.  So are you saying that if I remove the IMAP connection from my email clients to the UC520/CUE the issue goes away?  we recently implemented fax to the desktop via the same IMAP mailboxes. I wonder if this is related as well. ... View more

Has anyone found a solution to this, We are experiencing the same issue. ... View more

We have a UC520 with the exact same issue with the voicemail. this started after we updated  the CUE and the CME to the latest versions. Also another issue is when the user deletes a voice mail it will show deleted but it is still there either via the phone or through outlook. once I restart the cue it work for a few day's or hours, and it is random as to what user it effect. I tried blowing away a few mailboxes but it will effect the newly created mail box as well.  ... View more

I have version 1.6.x installed when I go to download ver 2. all I see is the Advanced client for 32bit and 64bit  I should be entitled to the version 2 so where do I go to get the server side. ... View more