John, I agree that an entry level system is important, but I think Cisco need to help some of the partners find the right mix for the right solution. I've been selling IP systems all the was back to the NBX before 3com bought them. I know with most clients once we get above roughly 10 handset to convince to move a UC540. I mean typically when it comes to phone systems its a 10-15 year investment for the customers. So its not hard to get them to spend the additonal $1200 to upsize to a UC540. I can't tell you how many feature basic (by today' standards) AT&T partners I find to be replaced after a frankenstein mix of AT&T, Lucent, & Avaya modules keeping the thing floating where customers have been hosed by their previous phone vendors getting way a G note for a replacement module. The UC320W generally operates better as a keyed system. If you are thinking Autoattendent, basicly keep it simple and don't try to bounce calls all over with execisve routing I think everyone is missing more important features in the basic box just to make it functioal. I never slap equipment in customers on just some lousy shelf in a dirty closet. Company's like Middle Atlantic Make inexpensive racks like the WM-8-12 or the SPM-4. I ALWAYS use patch panels, none of this slap connectors on the end of runs. Some of the partners need to stop crying and come up with better integration practices. You can easily make pre canned configurations that are backedup and restored to new systems. We do tons of doctors office's with UC320Ws without issue, however I KNOW the limitations of the system. If you want to make integration easier for me 1 Rack Mount Ears: Put in a ISA550W frame so UC320W 2 POE: Give me the 4 Ports POE, I'm typicall selling them with SF302-8P 3 Firewall: I have to addin RV110 to get more firewall functnality 4 VLAN: I have to add RV110 to get additonal VLANs for guest, When I add WAP121 5 SSID: Get me 4, like all other SMB products, again I have to add WAP121 in small locations 6 Antenna: Give me removable antennas, I can add on attennas, such as l-com.com They call the UC540 a swiss army knife PBX/POE Switch/Firewall/Wi-Fi AP. Make the UC320W comperable on smaller scale. OR GO the appliance route. I can definately say from experience that if you try to go CHEAP route with equipment you are going to get burned. All our Sales are a consulataive sales and we should be pushing the value of the RIGHT solution not what the cheapest way in to get phone functionality. The UC320W has a fit and its not for every client.
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