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Hi all,I need to know if the number of maximum callers in a queue is enough for our needs. I am trying to generate reports that would show me the time a queue is full and for how long.Anybody knows what type of report I should use to get this info?Th...
Jagpreet,Thanks for the tip, however, this report does not give me what I need which is to know when a queue is full and for how long. I could even settle for when the queue is full only.The traffic analysis report gives me only total incomming call...
Jagpreet,I have the tool already installed and can generate report. What I want is a report that will show me when a specific queue is full and for how long it was full.Is there such a report?Regards,
