Heads Up :
The post you are writing will appear in a public forum. Please ensure all content is appropriate for public consumption. Review the employee guidelines for the community here.
All our Agent Desktop Toolbars Task Button for Blind Transfer will not finish transferring an ACD call unless the Desktphone Transfer softkey is pressed. There seem to be a delay in the transfer that the deskphone takes over to finish the transfer. H...
Has anyone seen the error messages below, on the 1242 console as well as debug client on the WLC when authenticating the AutAP 1242? The connection is established via WGB from a 1524 to an aut 1242 AP. The error messages will not appear on WPA encryp...
Our Agents ACD line appears on the 2nd button on the phone device and the Agents Primary Line on the 1st button. When the agent uses their Primary Line, call monitoring will pick up their conversation. Is there a way to disable the...
We have several queues in ourCUCCX ver 5.0 and need to disable MOH from playing whilecallers are on hold for 1 queue. Does anyone have any info on this?
Has anyone ran into an issue accesing the service tab to display the service summary page? I ran into this issue while configuring the wap through the browser when suddenly the service tab will not display the services summary page. System Software V...
Thank you for your response. I use the cisco Desktop Administrator to configure the Task Button for the Agent Desktop.Cisco Agent Desktop Admin\Desktop Configuration\ WorkFlow Groups\Agents\User Interface\Task number\add\Call Control\........The age...
Thank you, Jonathan. This infomration confirms our next steps. Do you have any recommendations for products that monitors call flows on a video display monitor?
Here are 2 responses from Cisco:1.Hi Carlo,I came to know that the fix for the bug CSCsl22021 should be available from the Cisco website, this month, ie, in March. However, as indicated earlier, the fix is in the testing phase, as of now.Thanks for y...
Thank you for your response regarding the 1500's. We have several WAPs installed in various models from 1100, 1200, 1300, 1400 and 1500 series in both outdoor and indoor deployments. Most of them are on different Vlan's located at various facilities....
