About Jagadish Anjan Vishakantaiah

Jagadish Anjan Vishakantaiah · 11-05-2012

Hi Rusell. Have you referred to this historical Reporting user guide? It has some explanation of abandoned calls on page 50 for inbound calls and page 121 for outbound calls. Can you please attach the report or show a screenshot of the report here.ht...

Jagadish Anjan Vishakantaiah · 11-02-2011

The call is on the Route point when UCCX first receives the call from the call manager. To be tranferred from there to the CTI port ( to play IVR ) uccx call control group page instructs the cucm to use either the default css ( gateway css ) or rout...

Jagadish Anjan Vishakantaiah · 10-28-2011

Please run this command on UCCX primary command line and see the output.admin:show network status listenMake sure your uccx server is listening on : 3xxx ports and not :59xxx.There are some upgrade issue's TAC is aware of, where the upgraded 8.x se...

Jagadish Anjan Vishakantaiah · 10-27-2011

Hi Tony, This is a known issue/bug in UCCX 8.5.1 base release with voip monitoring service CSCto58810- Slow CAD Agent login process. Consider upgrading to 8.5.1 SU1 or 8.5.1 SU2 for this bug and also for other bugs fixed in SU1 and SU2. Please refer ...

Member Since	‎10-24-2010 09:17 AM
Date Last Visited	‎10-09-2017 02:20 PM
Posts	5
Total Helpful Votes Received	30

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Re: Outbound Option Call Results

Re: Redirect CSS in UCCX

Re: UCCX CAD - Flickering

Re: Agent Monitoring