Heads Up :
The post you are writing will appear in a public forum. Please ensure all content is appropriate for public consumption. Review the employee guidelines for the community here.
Hi Rusell. Have you referred to this historical Reporting user guide? It has some explanation of abandoned calls on page 50 for inbound calls and page 121 for outbound calls. Can you please attach the report or show a screenshot of the report here.ht...
The call is on the Route point when UCCX first receives the call from the call manager. To be tranferred from there to the CTI port ( to play IVR ) uccx call control group page instructs the cucm to use either the default css ( gateway css ) or rout...
Please run this command on UCCX primary command line and see the output.admin:show network status listenMake sure your uccx server is listening on : 3xxx ports and not :59xxx.There are some upgrade issue's TAC is aware of, where the upgraded 8.x se...
Hi Tony, This is a known issue/bug in UCCX 8.5.1 base release with voip monitoring service CSCto58810- Slow CAD Agent login process. Consider upgrading to 8.5.1 SU1 or 8.5.1 SU2 for this bug and also for other bugs fixed in SU1 and SU2. Please refer ...
