Hello,   Please let me know the TAC SR number.   Thanks, Gagarin ... View more

Hello,   Please send across the below logs for the timeframe covering the VMWare tools upgrade failure.   + Cisco Audit Logs + Event Viewer-Application Log + Event Viewer-System Log   Please mention the current  CUCM version as well.   Regards, Gagarin     ... View more

Hi Eric,   Thanks a lot for the update.   By any chance in the near future if you are scheduled to do any UC application upgrade which would involve VMWare tools upgrade as well and should you run into the issue, please let me know before performing the workaround ( if possible ) . Would like to take a look into the issue since it is intermittent and is not just isolated to CUCM.   Regards, Gagarin ... View more

Hi Eric,   Are you still facing this issue in the fixed version ?   Which of the below method did you follow to upgrade the VMtools ?   + Interactive Tools Upgrade + Automatic Tools Upgrade + Automatic tools upgrade from vcenter + Upgraded ESXi which triggered the VM tools upgrade   Regards, Gagarin ... View more

Hi Rechard, If its just one phone, then the symptoms does looks like a hardware issue.   Regards, Gagarin ... View more

Hi Rechard,   If the phone is unresponsive and if it is stuck in this stage it is more likely a hardware issue. How many phones are behaving this way ?   Regards, Gagarin ... View more

Rechard,   Are you talking about the Handset light strip ? How many phones are behaving this way ?   Regards, Gagarin ... View more

Hey Sree, Can we also include the logs to be collected for the 'Corporate Directory' issues which is quite common. Logs required : + CCMCIP logs (Debug) + Simultaneous Pcaps from the IP phone and CUCM + Cisco Tomcat Logs   Regards, Gagarin ... View more

Hi Jacob, The version you specified is not available on CCO. You might have to raise a TAC case to see if the image can be published. I checked the release notes of the latest SU in 8.5.1 and 8.6.2, but this defect is not under the resolved caveats. Also, reviewed additional info on the buig available internally and looks like this is a cosmetic defect and shouln't affect cucm performance. Is another cluster reboot a viable option ? Because I saw few cases where a server reboot resolved the issue. With respect to upgrade, you will be upgrading all the servers first and then do a switch version starting from the PUB and the one by one other SUBs in the cluster. Regards, Gagarin Please rate all helpful posts. ... View more

Hi Yaarub, Are the IP Phones registered to CUCM or CME ? What is the exact call flow ? (include all devices in the path) for eg: IP Phone -- CUCM -- H323 / MGCP / SIP -- GW - PSTN Is the issue intermittent ? or happens with each and every call. What changed from software / hardware perspective before the issue occurred ? You can get a PCM capture to quickly check if the inbound audio from PSTN is fine. The below link details about the PCM capture procedures http://www.cisco.com/c/en/us/support/docs/voice/h323/116078-technologies-technote-commandreference-00.html#anc8 You would get a .dat file. You will have to decode this file and thre will be three streams. "sin" contains audio received from the PSTN going towards IP, before the DSP does any processing. "sout" contains audio received from the PSTN going towards IP, after the DSP processes the audio. Things like echo cancellation and input gain adjustments are visible here. "rin" contains audio received from IP going towards the PSTN. You can open a TAC case to get the capture decoded and analyzed or use any online tool (I'm not very sure if there's one). In TAC we use an internal tool. Regards, Gagarin ... View more

Clark, Overlapping pattern can also exist in the none partition. Start by checking under Call Routing -> Route Plan Report for any patterns which might start with !, @, or [ . If nothing there, try this SQL query: run sql select fkroutepartition, dnorpattern, outsidedialtone from numplan where dnorpattern like '9%' and outsidedialtone = 'f' Regards, Gagarin ... View more

Jacob, What is the exact CUCM version you are running ? There is a known defect in v8.5.1. Below are the details. https://tools.cisco.com/bugsearch/bug/CSCtx30044 Regards, Gagarin ... View more