Hello Peter,The PID is L-SPN-H264-LIC-U In order to receive an evaul you will need to contact Scott Meek, he is the Product Manager and can assist you. His e-mail is scmeek@cisco.comRegards,Justin
Hello P.Carroll,The updated license will need to be purchased through your sales contact or a 3rd party vendor. If you do not have access to either of these please let me know.Regards,Justin
Eanna,Thank you for the logs, at this point I think we need to open a service request. Please see the below links and numbers.http://www.cisco.com/cisco/web/support/index.html The TAC CIN can be reached at: USA North America +1 866 787 3866 USA ...
Eanna,When you RDP into the box can you try and open the GUI and take a screen shot of that. The onboard IE should display more information about the error. You can also send us the Application log.Regards,Justin Lewis
Hello Eanna,Please upload a copy of the debug file from the 8100. You can obatin this file from the System Tab>Debug Information.You will need to use a seperate machine to obtain this, as security on the 8100 will block the download of the file.Rega...
