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Hello,
I'm trying to modify Resource Names (Agent Names) in Finesse (UCCX 11.5). I've updated the First and Last name fields in CUCM (10.5), CM Admin > User Management > End User. The Resource Name field in CCX Admin or Agent Name field in Finesse ...
Why did Cisco EOS the 12.5 NFR kit? The only remaining option is to request PLM licenses for 11.x. You would think allowing engineers to practice with 12.5 with mandatory Smart Licensing would be beneficial for all. I hope they bring back the NFR kit...