The Helix server no longer supports streaming WAV files.  The last version of Helix that supported WAV files was version 11 and Helix is currently on version 13 or 14.  We verified with Real Networks that Helix won't stream WAV files, and that's the ...

There is a UCM service paramater that controls the display of the dialed number.  In UCM 7.x the paramater is "Always Display Original Dialed Number".  The default is False.  Set it to True, and the CTI RP DN should be displayed instead of the UCM VR...