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Jabber SDK is not supported as a contact center agent device for voice and video. The reason for that is the sensitivities around keeping the media going when moving between browser pages. For example, when the agent would hit the back button and mov...
I'm not sure what he question means.I can say that in general (i.e. not related to SFDC), any integration through ACMI, suffers from the fact that an agent that is logged in through ACMI can not use CAD. Therefore the supervisor functions for that ag...
I'm not aware of 3rd party integration solutions that talk to JTAPI on UCM. All 3rd party solutions that I am aware of (like one offered by Cisco Developer Network partner AMC Technology), are contact center agent solutions and integrate through CCX,...
