trosebrook
Level 1
Level 1
Member since ‎10-31-2007
‎07-29-2021

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Hi,We have skill based agents who take calls in multiple CSQ's. I have a request to be able to identify calls as they are presented to the agent, so they can modify their initial greeting. For example, an agent with "PC" and "Apple" skills would ans...
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Member Since ‎10-31-2007 03:11 PM
Date Last Visited ‎07-29-2021 07:54 PM
Posts 1