I am having a problem with accessing a web server that sits behind a PIX 515e running version 7.2(2)I have a static which translate the IP address on the external interface to a ip address on the internal network. I also have a access-list which allo...

If I run the Agent Detail Report for a specific ICD queue I get the number of calls that have been answered by the agents for a set queue. If I them run the Common skill contact service queue activity to get a summary of all the calls presented follo...

I am running CM 4.2, IPCC 4.0(4). The agents have the IPCC phone agent and the supervisors have the supervisor desktop on their PC.When you are in the Supervisor Desktop the buttons to monitor or barge a call are disabled.Dose this need to be configu...