If I run the Agent Detail Report for a specific ICD queue I get the number of calls that have been answered by the agents for a set queue.
If I them run the Common skill contact service queue activity to get a summary of all the calls presented followed by the abandoned call detail to get all the abandoned calls and add these two together I would expect the values to be the same as the Agent Detail Report but they are not.
I thought all the data came from the same database dose it just calculate the report in a different manner or dose each report use different data.
