My environment is a healthcare administrator approves or denies hospital or doctor precertification.   We are on uccx 10.6 and have started to carry session variables. Member id Date of birth city state zip code   from script 1 to script 2,   it is n...

I have to reroute 1 out of every 3 calls to a different call center. In my UCCX .aef script I used the following process, 1 added increment step 2 added if statement if variable is <=3 go to center 1 if false go to center 2 set increment to 0 next c...

Good Afternoon all: I have a small queuing script that requires position in queue to be announced to the caller. I used the get reporting statistic step (position in queue) and can announce my position in queue. The problem is my position increases a...