Hi Kyle,Shane is on holidays for a while, I can see what I can do to help out. I think a prt would be a good start and our engineers can have a look at it and see why the conversation window is staying around.If you can get us that Kyle we should be...

Hi Joe,Our engineers had a look at your use case and have indeed found as issue with call forward when muliptle DN's are configured.We raised the below case to track the issue. I'm not sure of the timeline for a fix but we try and generate a mainten...

Hi Aditya,This is expected behaviour, as edit self-profile is only supported for off-prem. Not aware of any plans to support in the next few months.Thanks,Derek

Hi Joe,One of our engineers is going to do some investigation in this area today. Looks like the use case that is causing you trouble is a Jabber user who has multiple lines, which results in forward calls being greyed out.We'll get back to you later...