We recently rolled out the Jabber client to our entire enterprise a few weeks ago with few problems. However, we are receiving reports that a few individuals cannot forward calls to VM or other numbers. Upon investigating these installations, the "Forwards Calls To" option in the bottom right of the Jabber client is greyed out.
What these people seem to have in common is each has a second line (shared across multiple phones) on their phone. If I remove the second line, they are able to then select the "Forward Calls to" option on the Jabber client.
It appears as if Jabber is trying to forward calls on all lines but does not have the access to do this on the shared line. Has anyone experienced this before?
One of our engineers is going to do some investigation in this area today. Looks like the use case that is causing you trouble is a Jabber user who has multiple lines, which results in forward calls being greyed out.