To better assist you, what form of monitoring are you using on site?Spanning or Desktop?Most commonly used is Desktop, you will find this out by seeing if the computer lan cable is connected to the Cisco Ip phoneset, then connected to the data source...
Hi San,Within CSD, the hold times are joined together with the average talk (Avg Talking) time of an agent.So the CSD display will not show when an agents has placed a call on holdYou can find this information in the following document on page 30.ht...
The UCCX doesn't have to use or be connected to a NTP server. When the server runs without the NTP, it will then use its own system time.But, by not using a NTP you risk the time mis-match between the UCCX and the CM and etc.It is recommended to use ...
