Hello Randy, I have just fixed this issue by putting "midcall-signalling block" under the VOICE SERVICE VOIP > SIP. Could you explain if that's the right thing for my issue? Cheers, ... View more

Hi Randy, ITSP guy is saying our device is sending invite to play their moh? That's why they are playing the MOH on the phone. And also he is saying " do not send invite message when we press hold button to play our MOH". I lost him... do you understand what they are saying? :-) ... View more

Hi Yuan, When I press RESUME button on my IP Phone, I can't hear anything but the ITSP music on hold is still playing. Being told from ITSP: "Hello Brian, If you have setup your PABX correctly it will be playing the music on hold that you have specified, not the one that is generated from the MNF end. Phones that are registered directly to MNF cannot generate this tone. Every time someone places a caller on hold they send us a invite packet and then we play the hold music. In a sip trunk/ local PABX setup when someone places the call on hold it sends a message to the PABX and the PABX will send back the hold music. If setup correctly it will not play our music. The other problem you have described is happening because the PABX may not be setup correctly." ... View more

Hi Yuan, I have just uploaded the files you asked. Thanks. ... View more

Hi Randy, I hope you are very well and thanks for all your answers here. That's really helpful. Thanks again. I am in the middle of testing BE3K with 881 CUBE router. It's working fine so far except for one thing: MOH. Internally MOH is working fine but if I make a call to a mobile phone and put on hold then MOH is played by our ITSP. After this happening I can't get it off hold by pressing RESUME button. My phone looks back to off hold but the mobile phone user is still listening ITSP's MOH. I have to just hang up to finish the MOH playing on the mobile phone. Does this happen because our CUBE is not sending right information to ITSP? I am very confusing with this issue. :-) Please help. Thanks. ... View more

Hi Scott, I have got the same issue before and resolved with this solution. I reckon this should work for you as well. First of all check this: voice service voip allow-connections h323 to h323 allow-connections h323 to sip allow-connections sip to h323 allow-connections sip to sip supplementary-service h450.12 no supplementary-service sip moved-temporarily no supplementary-service sip refer And go to voice-card and put this line: voice-card 0 dspfarm dsp services dspfarm no local-bypass Please let me know how it goes. Cheers. ... View more