About hai.vo

hai.vo · 10-31-2002

I'm trying to use the agentcfg utility within ICM to change the names of the auto-configured agents but am getting errors. Has anyone had the same issues or used this utility before. I've read the administrators guide for 4.1.5 and have the data so...

hai.vo · 09-19-2003

Josh,Auto Answer is a Call Manager Feature and can be set for ICD lines by configuring the Directory Number Settings on the Call Manager for Auto Answer.Hope that helps.

hai.vo · 07-17-2003

To play random prompts you can use the Container Prompt object. This is located in the Prompts folder in your palette. Just specify a Container Prompt object with a type of Random and assign a frequency percentage in how often you want it to play.H...

hai.vo · 06-25-2003

We did not direct it to the Unity pilot number. We just created a VM extension as a directory number as a CTI Route Point associated to no users within CallManager and listed that as a secondary extension associated with the Unity VM user. This let...

hai.vo · 06-25-2003

We ran into the same issue with a client of ours recently. To resolve this issue we had ICM populate a Peripheral Call Variable with the Unity VM # and then sent the call to the IPIVR to collect the ICM data and then execute an .aef script that redi...

hai.vo · 11-14-2002

Victor,It sounds like you are on the right path. So when you are attempting to queue the call when all IVR ports are busy are you trying to queue the call to an agent group or just queue the call until an IVR port becomes available?The JTAPI trigger...

Member Since	‎05-21-2002 11:45 AM
Date Last Visited	‎02-14-2023 06:55 AM
Posts	15

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Agentcfg Utility for ICM

Re: zip tones on IPCC express

Re: play rendom wav file

Re: sending directly to VM from a script (ICM or CRS), Unity use

Re: sending directly to VM from a script (ICM or CRS), Unity use

Re: How to connect IVR to Call Manager