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HII get this error very randomly on CAD with one agent ."your agent state has been set to not ready by the pim because some calls were routed to you and haven't been received.Please ask your administrator for help."no issue with agent desk settings,d...
Now we are getting this error on multiple agents randomly.we found this error on cmpg 15:25:06:620 pg4A-pim1 Trace: FreePreRoutedCall: Head Inst: N26008 CreatedByPreCall: T PeriphCID: -1 Queue Count: 0 RouterCallKey=(149897/92397) 15:25:08:088 pg4A-...