I have a the same issue. Queue call was received by two agents simultaneously.

I had same issue just fixed. CSD 'ASA' field synchs data from HDS database from |AW server not from CTI so if real time report in webview is showing ASA field the only thing to check is SQL user that allows data sync between AW and CSD:Here are the s...

I had same issue just fixed. CSD 'ASA' field synchs data from HDS database from |AW server not from CTI so if real time report in webview is showing ASA field the only thing to check is SQL user that allows data sync between AW and CSD:Here are the ...