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What is the best way to deal with one company with multiple locations? I'd like to use a single collector, but be able to report on individual locations within the portal.
My data was never showing up in the portal. I ran collector jobs, tried CSV and collector file imports. Everything seemed to work OK, but then the data never showed up in the upload processing screen.
The answer was in Data Filters. It wasn't very...
I am a new user of Smartnet Total Care. I have been trying to get things working. My first test was just a csv upload ... that worked fine. Then I tried using the collector.After several tries I found that my firewall was blocking access. I had s...
The Data Collection log shows no errors except for this as the last line:
Unable to send the profile results to the Cisco Backend. Reason:A connectivity exception occured while processing the request. The Exception is :: XMPP TransportMode has Faile...
It can be a challenge to use scripting to automate working with Cisco devices. The Cisco IOS does not seem to directly provide a command line interface. You are forced to find a way to automate interaction with a telnet or ssh session. The PERL langu...
Hi Brian,
You can just paste the contents of the txt file to your 5K cli.
The commands in the .txt file will create the bootflash:/scripts if it doesn't exist and then will create the reload script file in that directory.
The .txt file was just an ...
Yeah, I think the portal is showing you as a user. An admin needs to grant access to users. I think you should try deleting the customer user role from your account and just be the admin. Then I think you will see more 'stuff' on portal screen.
I was surprised to see you listed as both admin and user. I didn't know you could do that. When you log into the portal under the dashboards section, do you have an admin dashboard? If you do, do you see a users section? Are you listed there as a...
When you log into the portal, select the icon by your name and see if you have access to Cisco Service Access Management. Following through the links you should be able to see if you have the SNTC entitlement associated to your CCO ID
Also, when yo...
Hi Peter,
I'm no expert with this, just a struggling user trying to make this work. For what it is worth, your screen shot tells me you never sent any data to the portal.
I had a number of troubles I had to work through.
First, I had the wrong OVA f...
