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Has anyone been able to get a ClearOne VH20 to register to CUCM v12.5? I followed all the setups from Biamp and ClearOne (what documentation I was able to find). Updated firmware on the VH20 but I can't get it to register or even be seen. I was a...
I am currently working with a vendor on integrating an Iridium 9575 Sat phone to our UC environment. Currently we have inbound calls from the Iridium Sat phone ring to a desk phone and works for two way conversation. The problem we are running int...
Within the past two weeks or so call transfer stopped working. Running CUCM 12.5. There are three possible scenarios we use: inbound external number -> desk number -> transfer to internal extensioninbound external number -> desk number -> transfer...
Hopefully someone could shed some light on this issue. I have an 8851 IP phone with the line one rolling colors. The phone works for outbound calls and can receive calls. All the buttons and features work just fine. But the rolling of different c...
To All:
I am reaching out for some input on an issue that is very confusing for me. I have two Help desk agents from a different company using our Cisco 8851 phones with Genesys Contact Center Cloud based services. I have contact the company that ...
I am a novice still with our call manager, could the firmware be push to a specific phone or does it have to be pushed to all phones? If it can be pushed to a specific phone how is this done?
Also what firmware version is suggested? As of right...
As an update on this. There is a setting which i over looked where the line can be set to no voice mail. It was set to default which flagged unity to forward the call to our front desk since there wasn't a voicemail box. Once I changed this setti...
Chris,
Thank you for the response back. I went ahead and changed the busy trigger to 1 as suggested. I will monitor throughout the day to see if that does the trick.
Thanks for the response back. All the inbound ports are open for the VCS-E for inbound traffic. We did find a couple of ports that were not open for outbound which caused an error "Channel unspecified" when the VCS tried to connect to the VBP. Fro...
