Hi  We are having ucce 9.0 version, recently we found two days report of Skill_Group Interval for particular skill is handled call is less (80 calls)but in general it will come around 200 calls. I have checked the table in HDS server as follows selec...

I am trying to configure the agent greeting feature in call center, and configured everything (icm configuratiion, media server, ftp server) as per cisco document.When ever i am pressing record agent greetings it is triggering the record agent greeti...

Dear All,We are having CVP 8.5 reporting server, which is having Informix database, And call center report team running Business Object application to pull all report information, currently they connected to HDS and pulling all ICM reports, Same way ...

Dear All,We would like to set the customer Service Level for different settings for different skills.For example CT1 (SG1) - 80/20, CT2(SG2) - 70/30, CT3(SG3) - 60/40, CT4(SG3), 70/40.Kindly share how to configure the SL at Call type and Skill Group....