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Hi We are having ucce 9.0 version, recently we found two days report of Skill_Group Interval for particular skill is handled call is less (80 calls)but in general it will come around 200 calls. I have checked the table in HDS server as follows selec...
I am trying to configure the agent greeting feature in call center, and configured everything (icm configuratiion, media server, ftp server) as per cisco document.When ever i am pressing record agent greetings it is triggering the record agent greeti...
Agent greeting enabledDailNumber created for CM routing client as PlayAgentGreeting, RecordAgentGreetingCallTypes created as sameScript mapped. it is failed at Ext VRU Script node in RecordGreeting script. Not sure about any other configuration is re...
Dear All,We are having CVP 8.5 reporting server, which is having Informix database, And call center report team running Business Object application to pull all report information, currently they connected to HDS and pulling all ICM reports, Same way ...
Dear All,We would like to set the customer Service Level for different settings for different skills.For example CT1 (SG1) - 80/20, CT2(SG2) - 70/30, CT3(SG3) - 60/40, CT4(SG3), 70/40.Kindly share how to configure the SL at Call type and Skill Group....
Hi,I have tried the same (mentioned above), two more filters and running against Termination_Call_Detail and the result is almost same (10 calls lesser than old output) Really wondering how Skill_Interval table is missed those calls with Regards,Man...
Thanks for all your input, what we found as followingwe need to pass two variables to recrodagentgreeting vxml application as followftpServer=<<ipaddress>>|21(portnumber)|userid(ftp)|password(ftp)by seeing this value in vxml, application check the ft...
Hi all,i have configured the media / ftp server proplery, i am able to see the ftp content through firefox ftp://ipaddress/also i have verified in the test sign in cvp operation console. i am using anonymous (enabled) not using any user name and pass...
hi chintan, I did exactly what they mentioned in the document, i am able to browse from firefoxftp://ipaddress/ but i am not able to do it in IE. i will try it in windows explorer again today. in cvp ops i did the test sign in it is passed, i am usin...
Chintan, Above problem also resolved but last i got stuck up in Agent Greeting Recording Fails - Check Required Information,exit,no ftp server I hearing no ftp sever has been indicated message.I have configured everything as per Cisco doc. but still ...
