Having a hard time getting Live Data 11.6 to work. Here's the background:
Classroom environment with previously working 11.0 solution, including Live Data in a distributed deployment - CUIC and Live Data are on separate servers. All servers are DNS...
Lab/classroom 11.6 environment. 11.6 UCCE Web admin now shows a PCCE-like "Inventory" screen in the deployment section - presumably a reflection of the machine-services tables. The interface allows for the deletion/rediscovery of some devices, but...
Has anyone successfully integrated salesforce.com with Contact Center Enterprise where the Agent Desktop is CTI O/S, not CAD?Of course, there are a few follow on questions, but let's leave it at that for now.Thanks in advance.
Live Data working this morning, so far at least - data source is happy, and SocketIO status on LD server is content as well. This time I upgraded my 11.0(1) Live Data and CUIC servers to 11.6. As mentioned, the previous attempts were brand new inst...
My friend "UNKNOWN" is back, automagically self configured. Seems this may be related to my problems getting Live Data 11.6 to work. Starting a new thread on the subject - may or may not be related.
OK, here's an answer. Not super elegant, probably not supported, but it worked. Changed the Machine Type in the Machine_Host table to something other than Live Data and was able to delete it from the Web Admin page.
Of course, I had to reference ...
Ideally, without re-inventing the wheel, and as cheap as possible, I'd like to pop a SF.com screen with information that we've learned about the caller in ICM/CCE.Of course, if we did a full SF integration, I'll assume their desktop would handle thi...