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I have a customer who's UC320 is configured as a key system. They are unable dial *98 to retrieve their voicemail from the phone company hosted voicemail (why they don't use the UC's internal voicemail I don't know). They are us...
While I was changing some features on a UC540 for a customer today, my contact mentioned that since we installed the UC540 last March, the time displayed on the phones gradually worked it's way back to 17 minutes behind the actual time of day.The cus...
I have a customer who says that the music on hold is too loud for people calling in to her office. Although she could connect an external source and control the volume at the external source, she wants to keep the music source internal.My question i...
I have a customer with a UC320 and SPA 303 phones. It is connected to 4 FXO lines. The 320 is programmed as a PBX. The customer complains that sometimes when she dials 9 to make a call, she gets the message "Forbidden". It will not let her "go ou...
Hi Wenjin,They have an anlog phone connected directly to their PSTN line "ahead of their system" and that's what they're presently using to retrieve their voicemail so the *98 works for message retrieval as far as the network.As far as dialing privel...
Chris,I ran the impedance matching tool for each of the lines. The system is set to PBX mode. There is no AA for this customer.All sets are in the same hunt group and ring directly/simultaneously when calls come in. Once I ran the matching tool f...
Hi Chris, I spoke to a Cisco TAC person a week and a half ago about caller ID on a particular UC320 that I have that works in one central office but not in another. I verified that CLID was working in both offices with an analog phone. In both cas...
