Hello Ahmed, Thank you for your respons! What concerns the third question: In the mainscript I ask the caller if he wants to participate in a postcallsurvey at the end of the call. He has the choice between 'yes' or 'no'. This choice has to be known...

Dear Ahmed, I created the mechanism for the Agent CAD to go automatically to the postcallsurvey. 1) I suppose this is for the whole system. All agents are impacted? 2) When I transfert the call to the call survey trigger, the script answers but after...

Hi Chris,When migrating from ucce 8.5 to 10.5 on new hardware; is it sufficient to backup the databases from the current 8.5 rogger and HDS/DDS and restore them in the new 10.5 database? Or do i need a temporary DB server SQL 2005? And since the ment...