Each time I have come across this issue, it has been related to the video drivers. The OS tries to use the windows default dirver.  Updating the video card to the correct driver has fixed this issue.

Hi Colin   We have a number of offices around the country and do both Inconus and Oconus work.  Our security team has had or does have clearances and could get them again if necessary. The security team has done a number of State and Federal projects...