Hello Cedrik,Understood, The call queuing feature is available in CUCM releases 9.x and above. You may want to upgrade to 10.x or any of the latest releases as CallManagers 7.x, 8.x and 9.x are end of life and end of support.Thanks,

Hello Cedrik,    Thank you for your question!    In CUCM, the call queuing feature for Hunt Pilots allows the system to queue calls (play MOH while on hold) until the agents or users become available.   For regular hunt pilots  CUCM will only play ri...